Refund & Returns Policy
Refund & Returns
At Peptide Med UK, customer satisfaction is important to us. We are committed to supplying high-quality products and providing excellent customer service. Please read our Refund & Returns Policy carefully before placing an order.
Returns Eligibility
Due to the nature of our products, returns are accepted only under limited circumstances.
You may be eligible for a return or replacement if:
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You received the wrong item.
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Your order arrived damaged during shipping.
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The product was defective upon delivery.
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Your order was incomplete due to our error.
To qualify for a return, you must contact us within 7 days of receiving your order.
Non-Returnable Items
For quality assurance and safety reasons, we cannot accept returns of:
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Opened or used products.
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Products with damaged or broken seals.
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Products that have been improperly stored after delivery.
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Items returned without prior authorization.
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Clearance, promotional, or final sale items, unless they arrive damaged or incorrect.
Return Authorization
Before returning any item, you must contact our customer support team to request return authorization.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the product and packaging (if applicable).
Returns sent without prior approval may not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please notify us within 48 hours of delivery.
Where possible, include photographs showing:
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The shipping package.
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Product labels.
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The damaged item.
After reviewing your claim, we may offer:
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A replacement product.
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A refund.
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Store credit, where appropriate.
Refunds
Once your request has been reviewed and approved, refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the return results from our error.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled and will instead be handled according to this Refund & Returns Policy.
Return Shipping
If the return is due to our mistake, such as an incorrect or defective item, we may cover the cost of return shipping.
If a return is approved for any other eligible reason, the customer may be responsible for return shipping costs unless otherwise agreed.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items that are lost in transit.
Refused Deliveries
If a shipment is refused or returned due to an incorrect delivery address provided by the customer, refusal to accept delivery, or failure to collect the package, additional shipping charges may apply before the order can be resent.
Exchanges
We only replace products when they are confirmed to be defective, damaged, or incorrectly supplied. Exchange requests are reviewed on a case-by-case basis.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team.
Email: info@peptidemeduk.com