Shipping & Delivery Policy
Shipping & Delivery
At Peptide Med UK, we are committed to processing and delivering your order as quickly, securely, and efficiently as possible. We understand the importance of reliable shipping and work hard to ensure every package arrives safely.
Order Processing
Orders are processed Monday through Friday, excluding public holidays.
Most orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or holidays will be processed on the next business day.
During periods of high demand, processing times may be slightly longer.
Shipping Methods
We partner with trusted courier services to provide reliable delivery throughout the United Kingdom and selected international destinations.
Available shipping options are displayed during checkout and may include:
Standard Delivery
Express Delivery
Tracked Delivery
Shipping availability depends on your delivery location.
Delivery Times
Estimated delivery times are as follows:
United Kingdom: 1–3 business days after dispatch
Europe: 3–7 business days
International: 5–15 business days
Delivery estimates are provided as a guide and are not guaranteed. Actual delivery times may vary depending on courier operations, customs clearance, weather conditions, and other unforeseen circumstances.
Shipping Charges
Shipping costs are calculated at checkout based on:
Delivery destination
Package weight
Selected shipping service
The total shipping cost will be displayed before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available), allowing you to monitor your shipment until delivery.
Packaging
Every order is carefully packaged to help protect the products during transit. We take great care to ensure packages are securely prepared before leaving our facility.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Peptide Med UK cannot be held responsible for delays or failed deliveries caused by:
Incorrect shipping information
Incomplete addresses
Refused deliveries
Unsuccessful delivery attempts
Additional shipping charges may apply if a parcel must be re-shipped.
International Orders
Customers are responsible for ensuring that products may be imported into their destination country.
Any customs duties, taxes, import fees, or clearance charges imposed by local authorities are the responsibility of the customer.
Peptide Med UK is not responsible for delays caused by customs inspections or import procedures.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.
Damaged Packages
If your package arrives visibly damaged:
Inspect the parcel before accepting delivery whenever possible.
Take photographs of any visible damage.
Contact our customer support team promptly with your order details.
We will review each situation individually and work toward an appropriate resolution.
Delivery Restrictions
We reserve the right to decline or cancel shipments to locations where delivery is prohibited or where shipping restrictions apply.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Email: info@peptidemeduk.com